Refund policy

Return & Refund Policy

Effective Date: 4 September 2026

Damn Diva follows a limited replacement policy because our products are statement pieces and are carefully checked before dispatch.

1. No General Returns

Damn Diva does not accept returns for:

  • Change of mind

  • Personal preference

  • Incorrect product selection

  • Colour preference

  • Styling preference

  • Size or selection preference

  • Any other reason unrelated to the product arriving damaged

Please carefully review your order and product details before completing your purchase.

2. Damaged Product

If your product arrives damaged, you must contact Damn Diva as soon as possible after delivery.

To allow us to properly assess the issue, please provide:

  • Your order number

  • Clear photographs of the damaged product

  • Clear photographs of the packaging, where relevant

  • A video showing the damage, if available

  • Any other information reasonably required to assess the claim

Our team will review the information provided and verify the reported damage.

3. Approved Damaged-Product Claims

After verification, an approved damaged-product claim will be resolved through a product exchange/replacement, subject to product availability.

If the exact item is unavailable, Damn Diva may contact the customer to discuss an appropriate replacement option.

Replacement or exchange will only be provided after the reported damage has been reviewed and approved by Damn Diva.

4. No Monetary Refunds

Damn Diva does not provide monetary refunds for approved damaged-product claims.

Where a damaged-product claim is approved, the resolution will be an exchange or replacement product, as described in this policy.

5. Items Not Covered

The following situations are not considered eligible for a damaged-product claim:

  • Damage caused after delivery through misuse or improper use

  • Accidental damage after delivery

  • Damage caused by improper handling or storage

  • Normal wear and tear

  • Minor variations inherent to the product's design or finish

  • Minor differences caused by photography, lighting, or screen settings

  • Minor variations resulting from the manufacturing or finishing process that do not constitute actual damage

  • Claims submitted without sufficient photographs, videos, or other evidence to reasonably assess the reported damage

6. Customer Responsibility

Customers are requested to inspect their order promptly after delivery.

If the product appears damaged, please keep the product and its original packaging safely until the claim has been reviewed by Damn Diva.

Customers should not attempt to repair, modify, alter, or otherwise use a damaged product before contacting us, as this may affect the assessment of the claim.

7. How to Report a Damaged Product

To submit a damaged-product claim, please contact us with your order details and supporting photographs/videos.

Damn Diva
Email: damndiva30@gmail.com
Phone: +91 9023086791

Please include your order number in your communication so that we can assist you efficiently.

8. Policy Updates

Damn Diva may update this Return & Refund Policy from time to time.

Any updated version will be posted on this page with a revised Effective Date.

Last Updated: 4 September 2026